Technical support and troubleshooting
24/7 remote fault-finding and direct technical support to identify issues and define the right next step.
SUPPORT & SERVICE
24/7 support to keep equipment performing.
DIS Systems supports both equipment we have built and existing equipment from other suppliers, with troubleshooting, spare parts, planned service and technicians available for on-site support worldwide.
Contact our service team →LIFETIME SUPPORT
Support can be one-off or structured through a service agreement shaped around your production needs.
Remote supportOn-site serviceSpare partsGlobal presence
WHAT WE SUPPORT
Practical service built around production needs.
When equipment stops, underperforms or needs attention, the priority is getting production back on track. Our mechanical, electrical and automation specialists shape the response around the equipment, the issue and the realities of your production environment.
Global on-site service
Our technicians provide mechanical, electrical and automation support at customer sites around the world.
Spare parts
Identification and supply of relevant spare and replacement parts for supported machinery and equipment.
Planned service
Service visits and maintenance activities planned around equipment condition, production requirements and agreed scope.
Production assistance
Hands-on support during ramp-up, recurring issues, process changes or periods where additional technical capacity is needed.
Service agreements
We can define a service agreement around your equipment, production needs and preferred level of ongoing support, from planned activities to recurring technical assistance.
HOW SUPPORT WORKS
One point of contact. The right specialist involved.
DIS Systems acts as the first point of contact for service requests. We assess the issue, involve the relevant specialists and agree on the most practical response.
DIS Systems delivers machinery to production sites around the world, and our service team follows it there. Support can begin remotely and continue on site when needed, with our technicians travelling globally for troubleshooting, service and planned interventions. Local service partners may also be involved where that gives the fastest and most effective response.
01
Contact
Share the issue, equipment details and production impact.
02
Assess
We clarify the problem and determine the right technical response.
03
Support
Remote assistance, spare parts, on-site service or a planned intervention.
04
Follow through
We help restore performance and capture the next actions clearly.
SERVICE CONTACTS
Contact Gorm or Anders.
For service, planned support or a service agreement, email Gorm or Anders and we’ll involve the right specialists.
